Refund Policy for Asphalt Lots Parking Garage Reservations

At Asphalt Lots, we strive to provide the best possible service to our customers. We understand that plans can change, and we want to offer a flexible and fair refund policy for our parking garage reservations. Please review our refund policy below:

Refund Policy:

Refunds and cancellations

Reservations are for the full scheduled cruise, from the booked arrival date through the booked return date. The rate is $10 per day for that full stay. By booking, you agree to these terms.

Full refund. You get a 100% refund if you cancel at least 24 hours before your scheduled arrival time. Email [email protected] or call 888-441-7275 with your name, cruise dates, and reservation number. After we confirm the cancellation, the refund goes back to the original payment method within 5 to 10 business days.

Late cancellation. A cancellation made less than 24 hours before your scheduled arrival is not refundable. We staff shuttles and hold the space for that sailing.

No-show. If you do not cancel and do not arrive, the reservation is not refundable.

Early return. We do not give a partial refund or credit if you return a day early or use fewer days than you booked.

Late return. We do not charge extra if you return one day after your booked return date. A return more than one day late is billed at the standard daily rate for each extra day, if space is still available. Call us before you return if the ship schedule changes.

Ship or port cancellation. If Carnival or the Port of Norfolk cancels the sailing and you send us the cruise line’s cancellation notice, we refund the unused days. A schedule change by the cruise line is not the same as a cancellation.

Scooters and wheelchairs. We transport a scooter or wheelchair only if the passenger can move from the scooter into the van without our help. If you cannot transfer on your own, tell us before arrival and we will refund the reservation. We do not lift passengers.

Vehicle does not fit. The height limit is 7 feet 10 inches, including racks and cargo boxes. If your vehicle does not clear that limit, we cannot park it. A refund in that case follows the 24-hour rule above. Measure before you book.

Changes. Date changes depend on space. We will try to move you. We do not guarantee a change requested inside 24 hours of arrival.

VIP membership. The $69.99 monthly VIP plan is a 6-month commitment. Monthly VIP fees already billed are not refunded if you sail fewer days or skip a cruise. Cancel the membership in writing at least 30 days before the sixth billing date.

Promo codes. A discount does not change these rules. The refund, if one is due, is the amount you actually paid.

Call 888-441-7275 or email [email protected] with your reservation details.

Modifications: If you need to modify your reservation (e.g., change the date or time), please contact our customer service team. We will do our best to accommodate your request based on availability, but we cannot guarantee changes made within 24 hours of the reservation.

We value your business and are committed to ensuring your satisfaction with our services. If you have any questions or need assistance with your reservation, please do not hesitate to reach out to our customer service team.