Frequently Asked Questions
- What are the parking rates? Our standard rate is $10 per day for secure indoor parking.
- Do you offer any discounts? Yes. Use promo code Asphalt Lots 10 at checkout for 10% off until January.
- What is your VIP Membership? $69.99 per month with a 6-month commitment. It includes unlimited Carnival cruise parking, a dedicated first-floor spot closest to the exit, guaranteed availability even in peak season, skip-the-line check-in, and priority support. Limited to 100 spots. Book here: https://square.link/u/zVO46mR2
- How far is the port from your facility? We are 10.9 miles from the Norfolk cruise port — about a 15-minute ride on our shuttle.
- Is the shuttle service included, and what are the times? Yes. Round-trip shuttle service is free with every reservation. On cruise days, shuttles start at 9:30 AM and run every 15 minutes. Arrive by 9:00 AM. Return pickups from the port begin at 7:00 AM in front of the Wisconsin Battleship.
- What is the vehicle height limit? The maximum height is 7 feet 10 inches. Measure your vehicle including any roof racks, antennas, or cargo boxes.
- What is your exact address? 1377 Bells Mill Road, Chesapeake, VA 23322.
- When does the garage open? We open at 7:00 AM on cruise days.
- Can I drop my car off the night before my cruise? Yes. Call Brad directly at 757-332-1443 to arrange it.
- Do you help with luggage? Yes. Our team will help unload your luggage at the port.
- Do you transport scooters or wheelchairs? Yes, but only if the passenger can get out of the scooter and into the van on their own. If you cannot transfer on your own, we will provide a refund.
- Are car seats required for children in the shuttle? No. By Virginia law, car seats are not required in our shuttle vans.
- Is your parking facility secure? Yes. It is a gated facility with keycard entry, hourly security patrols, and 24/7 video surveillance.
- How do I book a spot? Visit www.asphaltlotsva.com, select your cruise dates, and book online. It takes less than a minute.
- Do you offer monthly vehicle parking or long-term storage? Yes. Learn more and book here: https://asphaltlotsva.com/monthly-vehicle-storage
- What is your cancellation policy? Full refund if you cancel at least 24 hours before your cruise.
- Do you charge more or refund for shortened or extended cruises? No. We do not charge more if you come back a day late, and we do not do partial refunds if you come back a day early.
- How do I reach you? Call 888-441-7275 or email [email protected].