Frequently Asked Questions

1. What are the parking rates?              Our standard rate is $10 per day for secure indoor parking.
2. Do you offer any discounts?             Yes! Use promo code CCPPF at checkout for 5% off your booking.
3. What is your VIP Membership?        Our VIP Membership is $100 per month with a 6-month commitment. It gives you unlimited Carnival cruise parking, a dedicated first-floor spot, guaranteed availability, skip-the-line check-in, and priority support. Only 100 spots available. (https://square.link/u/zVO46mR2)
4. How far is the port from your facility?We are located 10.9 miles from the Norfolk cruise port — about a 15-minute ride on our shuttle.
5. Is the shuttle service included?      Yes, round-trip shuttle service is completely free with every reservation.
6. What are your shuttle times?           On cruise days, shuttles start at 9:30 AM and run every 15 minutes. We recommend arriving by 9:00 AM. Return pickups from the port begin at 7:00 AM in front of the Wisconsin Battleship.
7. What is the vehicle height limit?      The maximum height is 7 feet 10 inches. Please measure your vehicle including any roof racks, antennas, or cargo boxes.
8. What is your exact address?            1377 Bells Mill Road, Chesapeake, VA 23322.
9. When does the garage open?          We open at 7:00 AM on cruise days.
10. Can I drop my car off the night before my cruise?                                  Yes, night-before parking is available. Please call Brad directly at 757-332-1443 to arrange it.
11. Do you help with luggage?             Yes, our team will help unload your luggage at the port.
12. Do you transport scooters or wheelchairs?          Yes, we can transport scooters and wheelchairs.
13. Are car seats required for children in the shuttle?               No. By Virginia law, car seats are not required in our shuttle vans.
14. Is your parking facility secure?        Yes. It is a gated facility with keycard entry, hourly security patrols, and 24/7 video surveillance.
15. How do I book a spot?                Simply visit www.asphaltlotsva.com, select your cruise dates, and book online. It takes less than a minute.
16. Do you offer monthly vehicle parking or long-term storage?     Yes, we offer secure indoor monthly vehicle parking and long-term storage. Click here to learn more and book: https://asphaltlotsva.com/monthly-vehicle-storage
17. What is your cancellation policy?   Full refund if you cancel at least 24 hours before your cruise.
18. How do I reach you if I have questions  You can call us at 888-441-7275 or email [email protected].